Agentic AI and Observability: S2E at Insurzine
S2E took part in the roundtable organized by Insurzine on May 5, an event dedicated to the emerging challenges related to artificial intelligence in the insurance sector. At the center of the discussion was the topic of agentic AI and the increasingly strategic role of observability in managing digital processes.
The meeting brought together companies and insurance industry experts to explore how the evolution of AI is transforming processes, operating models, and approaches to technology governance. AI agents are no longer limited to executing predefined instructions, but now operate through dynamic logic, interpreting contexts and information with growing autonomy.
During the discussion, Davide Delle Cave, Business Line Manager Data Analytics & Observability at S2E, highlighted how the market is evolving toward two major categories of AI agents:
- Those focused on internal productivity
- Those directly integrated into insurance services and applications
In this context, observability is taking on an increasingly central role. It no longer concerns only the monitoring of infrastructures and applications, but also the ability to understand the behavior of AI agents by analyzing their decisions, performance, and operational paths. A shift in perspective that requires dedicated tools, KPIs, and specialized skills.
The event confirmed how the relationship between AI, control, and human oversight is set to become increasingly strategic in highly regulated sectors. Our participation is part of a broader path aimed at supporting companies in adopting advanced automation models while keeping governance, reliability, and adaptability at the core.