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HaloITSM: Advanced IT Service Management with the support of S2E

HaloITSM is an IT service management platform with over 100,000 users in more than 75 countries. It is recognised as a representative vendor in the Gartner 2025 Market Guide for IT service management platforms. It is a robust and mature solution designed to support organisations in efficiently managing IT services, even in complex enterprise contexts. 

IT Service Management
As HaloITSM's first technology partner in Italy, S2E is well placed to support companies in adopting the platform quickly and securely. Its experience in Operation Centre and Service Desk services enables it to configure the platform in line with real processes, paying particular attention to integrations, security, and scalability.  

One of the strengths of the solution is its Artificial Intelligence integration, which enables advanced features such as:

  • Automatic ticket triage.
  • Incident correlation.
  • Workflow automation.
  • Intelligent knowledge base consultation.

This is complemented by a self-service portal designed to improve the user experience and reduce the operational load on IT teams.

HaloITSM also stands out for its rapid implementation and ability to manage enterprise-scale services quickly, offering a clear, stable licensing model. With HaloITSM and S2E support, IT Service Management becomes a concrete enabler of efficiency, control and service quality. 

#ITServiceManagement #AI